Introduction

These Terms and Conditions explain the terms on which you may access and use this website.

Please read them carefully before using the site. By accessing or using this website, you agree to these Terms and Conditions. If you do not agree to them, please stop using the website.

Our Privacy Policy explains how personal information is collected and used and should be read alongside these Terms.

Separate terms or agreements may apply when you purchase coaching, digital products, programmes, events or other services from me. Where separate terms are provided in relation to a particular service, those terms will also apply to your purchase and participation.

These Terms may be updated from time to time. The latest version will be published on this page.

About Me

This website is operated by:

Ompi Ink Ltd, trading as Nathan Austen Coaching
82 Blammasmead
Broxbourne
Hertfordshire
EN10 6HY
United Kingdom

Email: hello@nathanausten.com

Throughout these Terms, “I”, “me”, “my”, “we”, “us” and “our” refer, as applicable, to Nathan Austen and Ompi Ink Ltd trading as Nathan Austen Coaching.

“You” and “your” refer to anyone accessing or using this website.

Use of This Website

This website and its content are provided for general information about my work, coaching services, programmes, events and resources.

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit the use of this website by anyone else.

You must not deliberately introduce viruses, malicious code or other harmful material, attempt to gain unauthorised access to this website or its underlying systems, or use the website for fraudulent or unlawful purposes.

I may update, change, suspend or withdraw any part of the website without notice. I do not guarantee that the website or any particular content will always be available or uninterrupted.

Coaching and Website Content

The content shared on this website, through my social media accounts, newsletters, resources and other public channels is provided for general informational and educational purposes.

It is not individual coaching advice and should not be treated as a substitute for working directly with an appropriately qualified professional where professional advice or support is required.

Reading this website, following my social media accounts, subscribing to my emails or accessing free content does not create a coach-client relationship between us.

A coaching relationship begins only where we have expressly agreed to work together and any required agreement, booking and payment arrangements have been completed.

Coaching Is Not Therapy or Medical Treatment

My coaching services are intended to support personal development, self-understanding, relationships, decision-making, goals and other areas of personal and professional life.

Coaching is not psychotherapy, counselling, psychiatric treatment, medical treatment or crisis support and should not be used as a replacement for these services.

Nothing on this website should be interpreted as medical, psychological, psychiatric, legal or financial advice.

If you require advice or treatment in any of these areas, you should seek assistance from an appropriately qualified professional.

If you are experiencing a medical or mental-health emergency, you should contact the appropriate emergency or healthcare services rather than relying on this website or my coaching services.

Results

I care deeply about the quality of my work, but individual results from coaching cannot be guaranteed.

Testimonials, client stories and examples shared on this website describe individual experiences. They are not promises or guarantees that another person will experience the same results.

Your results will depend on many factors, including your circumstances, choices, participation and actions.

You remain responsible for your own decisions and for how you choose to apply anything explored through coaching or the content of this website.

Purchases and Coaching Services

Where coaching, programmes, events, digital resources or other paid services are available through this website, additional terms may apply.

For private coaching, you may be asked to enter into a separate coaching agreement setting out matters including the scope of our work, payment arrangements, cancellations, communication, confidentiality and termination.

Where there is any conflict between these general website Terms and specific terms agreed in relation to a paid service, the specific terms relating to that service will take precedence in relation to that service.

Cancellations and Refunds

Your cancellation and refund rights depend on the particular product or service you purchase and the circumstances of that purchase.

Any specific cancellation, refund or rescheduling terms applicable to coaching, programmes, events or digital products will be made available to you as part of the relevant booking, checkout or client agreement.

Nothing in these Terms is intended to limit any cancellation, refund or other consumer rights you are entitled to under applicable law.

Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to Ompi Ink Ltd.

This includes written content, coaching materials, exercises, resources, graphics, photographs, videos, audio recordings, branding and other original materials.

You may access the website and its publicly available content for your own personal, non-commercial use.

You may not reproduce, republish, sell, distribute, modify, create derivative commercial materials from, or otherwise exploit substantial parts of this content without prior written permission.

Where content is shared with permission, appropriate attribution may be required.

For permission to use any of my content, contact hello@nathanausten.com.

Third-Party Links

This website may contain links to websites, platforms or services operated by third parties.

These links are provided for convenience and information. I do not control third-party websites and am not responsible for their availability, content, security, terms or privacy practices.

The inclusion of a link does not necessarily constitute an endorsement of the third party or its services.

Website Availability and Security

I take reasonable steps to maintain this website but cannot guarantee that it will always be available, uninterrupted, secure or free from errors, bugs or viruses.

You are responsible for using appropriate security measures and protecting your own devices and systems when accessing the internet.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

To the extent permitted by law, I am not responsible for losses arising solely from reliance on general information provided through this website where individual professional advice should reasonably have been sought.

If you use this website for business or commercial purposes, I will not be liable for loss of profit, loss of business, business interruption or loss of business opportunity to the extent permitted by law.

Nothing in these Terms affects your statutory rights as a consumer.

Privacy

Your use of this website is also subject to the Privacy Policy, which explains how personal information is collected, used and protected.

Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies, where used, may help understand how visitors interact with the website or support analytics and marketing.

Where required, non-essential cookies will only be used after you have been given an appropriate opportunity to consent.

Further information about the use of cookies is provided through the website’s cookie controls and Privacy Policy.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws applicable where you live, and nothing in these Terms is intended to remove rights that cannot legally be excluded.

Changes to These Terms

I may update these Terms from time to time to reflect changes to the website, my business or applicable law.

The latest version will be published on this page and identified by the date shown at the top.

Contact

If you have any questions about these Terms and Conditions, please contact:

Nathan Austen
Ompi Ink Ltd, trading as Nathan Austen Coaching
82 Blammasmead
Broxbourne
Hertfordshire
EN10 6HY
United Kingdom